Frequently Asked Questions

Where possible, we will always attempt to release your NCB at the point your policy lapses. However, as we are a broker, we are required to obtain evidence of your NCB allowance form your insurer. This process can take up to 14 days to be supplied so we would ask you to only contact us if this time has elapsed. If your new insurer require confirmation of your NCB allowance, they are welcome to contact us and supply the relevant policy information and your personal details and we shall be happy to assist them with the information they require.

Where possible, we will always attempt to contact you 14 days prior to the expiry of your current policy to discuss your requirements for the upcoming year. If you have not heard from us and your policy is due for renewal in the next 7 days we would ask you to contact us on 01708 208016. Otherwise, we shall make contact with you by email, phone and text frequently in the lead up to your expiry, If we cannot reach you, we shall leave messages on your voicemail, email and text you. If you have a general enquiry relating to your renewal you can contact us by email on team25@simplyinsurance.co.uk. Please include your name and address in the email to assist us in locating your policy information.

This can be retrieved using the online platform here. Please ensure you download the PDF version of the licence summary and send to us by email at administration@simplyinsurance.co.uk. Please include your name and address in the email to assist us in locating your policy information.

We would ask that any alterations requests to your policy are emailed to team25@simplyinsurance.co.uk unless the change is required within the next 48 hours, we would then ask you to contact us on 01708 208016. Please include your name and address in the email to assist us in locating your policy information.

Please be advised that evidence of your current residence can only be supplied in the form of either a Council Tax Bill, Utility Bill or Tenancy Agreement. These must be dated within 3 months from the inception date of your policy and are required to be emailed to administration@simplyinsurance.co.uk. Please include your name and address in the email to assist us in locating your policy information.

Proof of your trade activities can be supplied using the following formats and must be supplied within 3 months from the inception date of your policy, they are required to be emailed to administration@simplyinsurance.co.uk. Please include your name and address in the email to assist us in locating your policy information.

• Purchase Receipt for Vehicle
• Sales Receipt for Vehicle
• Invoice for Work Completed of a Vehicle
• Invoice for Parts or Products Purchased
• Auction House Membership

The above documents are required to include, your name and address, the customers name and address, the date in which the transaction took place and the details of the vehicle the invoice/receipt relates to, including the registration number.

Please be advised, if you do not have a sales/purchase receipt template, click here for a downloadable version you are welcome to use.

Yes, we apply a charge of £50 to make adjustments to your policy, this is also detailed in our terms and conditions which can be viewed here.

We have a dedicated page for updating and assisting with the MID. Please click here to follow on our screen instructions, specific to your insurer.

Changes to existing vehicles on the MID can be altered online dependent on your insurer. Please click here to determine if this is possible.

Otherwise, please email us at administration@simplyinsurance.co.uk and include the vehicle details as it’s listed at current, registration, make and model but also the updated cherished registration and date in which this change should take effect from and we shall process this for you. Please include your name and address in the email to assist us in locating your policy information.

The addition of including trade plates on the MID can be altered online dependent on your insurer. Please click here to determine if this is possible.

Otherwise, please email us at administration@simplyinsurance.co.uk and include the trade plate number and date in which this addition should take effect from and we shall process this for you. Please include your name and address in the email to assist us in locating your policy information.

In most circumstances, the reason your policy documents have not arrived is due to the email containing them being filtered into your junk mailbox. If you have checked and still cannot see the email present we would ask that you contact us by email at administration@simplyinsurance.co.uk advising that these had not been received and we shall action this for you. Please include your name and address in the email to assist us in locating your policy information.

Your certificate of insurance is normally only released to you once you have supplied the required documents requested from you to verify your details, examples such as, your driver’s licence and evidence of your NCB allowance. If you have supplied these to us and are still awaiting your certificate of insurance, we would ask that you contact us by email at administration@simplyinsurance.co.uk advising that these had not been received and we shall action this for you. Please include your name and address in the email to assist us in locating your policy information.

In the event that you require a Green Card, we would firstly ask that you allow at least 21 days prior to the intended trip to contact us as Green Cards must be physically presented in the country of travel, as a hard copy, and cannot be presented in a digital format or soft copy of any kind. In addition to a Green Card, all drivers will require an International Driver’s Permit (IDP) which can be obtained from The Post Office. Without both documents, the vehicle will not be permitted into the country. You can find out more about the requirements for an IDP here

Please be advised when contacting us for a Green Card, we would ask that you email us at team25@simplyinsurance.co.uk including the registration, make and model of the vehicle you are intending to travel in, the dates in which you re travelling (inclusive), the countries of your destination (including any countries that you may not visit but travel through) and the reason for your trip. Please include your name and address in the email to assist us in locating your policy information. Charges apply dependent on the insurer you have your policy through so once have been supplied with the required information, we shall contact you.

Most cover queries are detailed in your documentation, most commonly within your “statement of fact” which would have been emailed to you at inception of your policy. If you are unbale to locate the specific query answer you require after reviewing your documents and your enquiry is not urgent, you can contact us by email and we shall endeavour to assist you. Please include your name and address in the email to assist us in locating your policy information. If your enquiry is urgent, please contact us on 01708 632000.